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Withdraw Guide

Withdraw Winnings from Jili Games (Via Hosting Platform)

Jili Games is a game provider, not a direct cashier. Learn how to cash out winnings through your hosting platform, including KYC, wallet transfers, and troubleshooting common issues.

Understanding the Withdrawal Chain

Jili Games is a software provider that powers titles such as Slots and Fishing Games. Your real-money transactions are handled entirely by the hosting platform where you play. The withdrawal flow involves three parties:

Jili Games
(Provider)

Generates the game results and credits winnings to the platform's in-game wallet. Does not handle cash-outs directly.

Hosting Platform
(Operator)

Manages your main account balance, deposit methods, KYC checks, and the actual withdrawal transaction to your bank or e-wallet.

You
(Player)

Initiates the withdrawal request, provides accurate payout details, and completes any required verification steps.

Crucial Point: If you encounter withdrawal problems, always contact the customer service of the platform you play on. Jili Games support cannot intervene.

Step-by-Step Withdrawal Process

The sequence below applies to most reputable platforms offering Jili Games.

Step 1: Transfer Funds (If Necessary)

  • Check Wallet Type: Many sites use a transfer-wallet system. Your winnings might reside in the dedicated Jili game wallet.
  • Execute Transfer: Move funds from the Jili wallet back into your Main Account/Central Wallet before submitting a withdrawal.

Step 2: Navigate to the Withdrawal Page

  • Log in to the platform.
  • Locate the Withdraw, Cash Out, or Bank menu (usually under account settings).

Step 3: Configure the Withdrawal Request

  • Select Method: Pick your preferred payout option (bank transfer, GCash, PayMaya, USDT, Skrill, etc.).
  • Enter Amount: Ensure it complies with the platform's minimum/maximum limits.
  • Confirm Details: Verify recipient info matches the name registered on your account.

Step 4: Submit & Await Processing

  • Submit the request to receive a confirmation or tracking reference.
  • The platform queues the request for internal review, typically placing it into Pending or Processing status.

Essential Requirements & Considerations

Meet these conditions prior to cashing out to avoid delays.

1. Account Verification (KYC)

  • Requirement: Full KYC is usually mandatory before your first withdrawal.
  • Documents: Upload ID, proof of address, and sometimes proof of payment method.
  • Action: Complete verification immediately after registration to avoid later delays.

2. Turnover / Wagering Requirements

  • Bonus Funds: Winnings from bonuses must meet wagering rules before withdrawal.
  • Example: A 20× requirement means you must wager 20 times the bonus amount before cashing out.
  • Action: Review bonus terms carefully; keep playing until requirements are satisfied.

3. Withdrawal Limits & Fees

  • Minimum/Maximum: Platforms set per-transaction limits (e.g., ₱500) and daily/weekly caps.
  • Fees: Some methods may incur small processing fees.

4. Source of Funds Rule (Closed Loop)

  • Policy: Withdrawals must usually return to the same deposit method to prevent money laundering.
  • Action: Be prepared to withdraw back to the original bank account or e-wallet used to deposit.

Troubleshooting Common Issues

Issue Root Cause Solution
Withdrawal Refused Unmet bonus wagering requirements. Review bonus terms and continue playing until requirements are completed.
Funds Not Available Balance remains in the Jili game wallet. Use the transfer feature to move funds back to the main wallet.
Slow Processing Time First withdrawal or high volume of requests. Allow up to 48 hours. If delays persist, contact live chat support with the transaction ID.
"Account Not Verified" Error KYC documents missing or pending review. Upload required documents and wait for confirmation.